Hipe Media
ABN 36 194 669 123
Last updated: 3 September 2026
Hipe Media (“we”, “us”, “our”) is a content and social media agency working with businesses across Australia. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or complain about our handling of it.
It applies to information collected through:
When you complete one of our enquiry forms — whether on our website or through a Meta lead ad — we collect:
Contact details
Business information
Marketing and requirements
Some of these fields are optional. You do not have to answer every question, though incomplete answers may mean we cannot give you an accurate quote.
We may collect technical information automatically, including your IP address, browser type, device, pages visited and referring site. We use this to understand how the site is used and improve it.
If you engage us, we may also collect billing details, business registration information, access credentials you choose to share for social media accounts we manage on your behalf, and content produced during our work together — including photographs and video that may feature you, your staff or your premises.
Where we film or photograph at a workplace, we tell people on site what the footage is for. If you appear in content and do not want to, tell us or the site contact and we will exclude you, or remove the footage where it has already been captured.
Some of our enquiry forms run inside Facebook and Instagram rather than on our website. These are known as Meta lead ads.
When you submit one of these forms:
Meta’s handling of your information is set out at facebook.com/privacy/policy. We have no control over how long Meta keeps your submission or what it does with it. If you want your data removed from Meta, you need to deal with Meta directly.
Our website carries the Meta Pixel — a small piece of code that reports back to Meta when you visit our site or take an action such as submitting a form.
The Pixel may collect your IP address, browser and device information, the pages you visit on our site, and identifiers that allow Meta to match your visit to your Facebook or Instagram account if you have one. We use this to measure whether our ads are working and to show ads to people who have visited our site.
You can limit this through your Meta ad preferences, your off-Facebook activity settings, or by blocking third-party cookies in your browser.
We may create audiences in Meta’s advertising tools to reach people similar to our existing enquirers and clients. Where this involves uploading contact details, we only include people who have enquired with us or engaged us, and the data is hashed before it is sent. We do not sell or otherwise supply our contact lists to third parties for their own marketing.
If you do not want to be included, email us and we will exclude you.
We collect and use personal information to:
We will not use your information for an unrelated purpose unless you would reasonably expect it, or you have consented.
We do not sell personal information.
We use third-party software to run our business. Where these providers store or process your information, they do so on our instructions and are not permitted to use it for their own purposes. The providers we currently use include:
We review this list from time to time and it may change. We may also disclose information where we are required or authorised to by law, or where necessary to investigate suspected unlawful activity.
If we sell or restructure the business, information may be transferred as part of that transaction. We would tell you before your information became subject to a different privacy policy.
As the list above shows, several of our providers store or process information outside Australia — principally in the United States and the European Union.
Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. However, overseas recipients are subject to the laws of their own country, which may differ from Australian privacy law, and you may not be able to seek redress under the Privacy Act for something an overseas recipient does.
By submitting an enquiry, you consent to your information being disclosed to overseas recipients on this basis.
If you enquire with us, we may contact you about our services by email, phone or message.
Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing info@hipemedia.com.au with “unsubscribe” in the subject line, and we will action it promptly.
Opting out of marketing does not stop us contacting you about work we are actively doing for you.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls on our systems, multi-factor authentication where available, and limiting access to those who need it.
No system is completely secure. If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
We keep personal information only as long as we need it for the purposes above, or as required by law. Enquiries that do not proceed are ordinarily deleted or de-identified within two years.
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete.
Email info@hipemedia.com.au. We will respond within 30 days. We do not charge for access requests, though we may charge a reasonable fee where a request requires substantial work. If we refuse a request, we will tell you why in writing.
You can also ask us to delete information we hold about you. We will do so unless we are required to keep it — for example, financial records we must retain for tax purposes.
Our website uses cookies — small files stored on your device — and similar technologies such as tracking pixels. We use them for four purposes:
Cookies may be session cookies, deleted when you close your browser, or persistent cookies, which remain until they expire or you delete them.
Most browsers let you see what cookies are stored, delete them, and refuse new ones. Instructions are in your browser’s help or settings. You can also opt out of interest-based advertising through youronlinechoices.com.au.
Blocking essential cookies will stop parts of the site working. Blocking analytics and advertising cookies will not.
If you think we have mishandled your personal information or breached the Australian Privacy Principles, tell us first.
Email info@hipemedia.com.au with details of your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown at the top.
Hipe Media
ABN 36 194 669 123
Email: info@hipemedia.com.au
Phone: +61 481 200 134
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